Workshop storyFault diagnosis
When a suspected gearbox failure proved to be a fuel-pump issue.
A second look at a Toyota Harrier avoided an unnecessary gearbox replacement and led to a focused fuel-pump repair.
The workshop record
A serious diagnosis that deserved verification.
The vehicle arrived after two other workshops had indicated a possible gearbox failure and replacement claim.
Modtronic's preliminary diagnosis did not support that conclusion and instead pointed towards the fuel pump.
The work
Test the alternative diagnosis, then address the identified component.
The fuel pump was replaced based on the workshop's preliminary finding.
The source records that both the dealer and customer were satisfied with the resolution after replacement.
What this record confirms
A fuel-pump repair resolved the recorded complaint.
The source confirms the revised diagnosis, fuel-pump replacement and satisfactory outcome. It also confirms that a gearbox replacement was not carried out for this case.
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